Welcome to Korres Store, where we blend ancient Greek wisdom with modern self-care rituals. Our thoughtfully curated natural products are designed to transform your everyday moments into extraordinary experiences. Below, you’ll find answers to common questions about our products, shipping, returns, and more.

Product Questions

1. What types of products does Korres Store offer?
We specialize in holistic wellness products, including aromatherapy & massage items, bath & body care, facial skincare, fragrance, hair care solutions (categorized by concern and type), hand & nail care, and hand washes & soaps. Each product is crafted with natural ingredients to support your self-care ritual.
2. Are Korres products suitable for sensitive skin?
Yes! Our products are formulated with natural ingredients, such as Greek yogurt and herbal extracts, to be gentle yet effective. However, we recommend checking individual product descriptions for specific details and performing a patch test if you have particular sensitivities.
3. Do you offer gift collections?
Absolutely! We have an extensive range of gift collections perfect for sharing tranquility with loved ones. Whether it’s for a special occasion or just to show you care, our gifts are curated to elevate everyday moments.

Shipping & Delivery

1. What are your shipping options?
We offer two shipping methods to ensure your wellness journey is seamless:
– Standard Shipping: $12.95, delivered via DHL or FedEx within 10-15 days after dispatch. Ideal for replenishing favorites or trying new products.
– Free Shipping: Available on orders over $50, using EMS service, with delivery in 15-25 days after dispatch. Perfect for stocking up or gifting.
2. How long does order processing take?
All orders require 1-2 business days for processing. We take this time to carefully prepare your products, ensuring they arrive in perfect condition for your self-care ritual.
3. Do you ship worldwide?
Yes, we proudly ship globally! However, delivery to some Asian countries and remote locations may not be available due to logistical constraints. Our mission is to bring ancient healing practices to your doorstep, no matter where you are.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your curated selection of natural elegance as it journeys from our New York sanctuary to your personal self-care space.

Returns & Exchanges

1. What is your return policy?
We accept returns within 15 days of receipt. If you’re not satisfied with your purchase, please contact our customer care team at [email protected] to initiate the process. Products must be in original condition for a refund or exchange.
2. Are there any items that cannot be returned?
For hygiene reasons, opened bath, body, and facial products may not be eligible for return. Unopened items in original packaging are generally accepted. Please reach out to us for specific cases.

Payment & Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. Our secure payment system ensures your transactions are safe and effortless.
2. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a personalized shopping experience.
3. Is my personal information secure?
Absolutely. We prioritize your privacy and use encryption technologies to protect your data. Your information is never shared with third parties without your consent.

Contact & Support

How can I contact customer service?
Our wellness-focused customer care team is here to assist you! Email us at [email protected] for any questions about deliveries, products, or your overall experience. We’re dedicated to providing thoughtful support aligned with your self-care journey.

Thank you for choosing Korres Store. Every package we send is more than just products—it’s an invitation to embrace tranquility and care. We’re honored to be part of your holistic wellness ritual.