Returns & Exchanges

At Korres Store, we believe your journey to holistic wellness should be completely satisfying. If your experience with our natural products doesn’t meet your expectations, we’re here to help with a returns process that reflects the care and attention we put into crafting our formulations.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. This timeframe allows you to properly experience our products while ensuring they remain in resalable condition.

Return Conditions

To be eligible for return or exchange, items must be:

• In original, unopened packaging with seals intact
• In resalable condition with all original tags and labels
• Accompanied by the original packing slip or order confirmation

Return Process

Step 1: Request Authorization

Contact our wellness-focused customer care team within 15 days of receiving your order to request a return authorization. Use the template below or email us at [email protected].

Step 2: Package Your Items

Once authorized, securely package your items in the original packaging whenever possible. Include the packing slip or a copy of your order confirmation.

Step 3: Ship Your Return

Ship your return to:

We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.

Refund Information

Processing Time

Once we receive and inspect your return (typically within 5-7 business days of receipt), we will process your refund. You will receive an email confirmation when your refund has been processed.

Refund Method & Timing

Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

Please note that shipping charges are non-refundable unless the return is due to our error.

Exchanges

For exchanges of eligible items:

• Follow the same return process outlined above
• Clearly indicate in your return request what product you’d like to exchange for
• We will ship your replacement product once we receive and process your return
• If the exchange item has a different price, we will process the appropriate refund or charge the difference

Damaged or Incorrect Items

If you receive a damaged product or incorrect item, please contact us immediately at [email protected] with photos of the damaged item or the incorrect product received. We will arrange for a replacement at no additional cost to you, including prepaid return shipping if necessary.